COVID-19 (Coronavirus) Resource Page
A Message from Our President and CEO
Dear mBank customers and community members,
As we track daily the latest updates to the uncertain COVID-19 public health situation, we want to make you aware of some of the business changes that we are implementing to follow CDC guidelines. In addition to following best practices for social distancing, we are focused on working collectively to be a good corporate citizen to help mitigate the spread of the Coronavirus. As a trusted community partner, we want to do our part to provide the safest working environment for our dedicated staff, and of course all of you.
This new page is full of timely information and resources in order to assist you the best way we can during this challenging time. Apart from the fact that we are temporarily shifting how we serve you with general public lobby access, your money remains safe and readily available. mBank remains in sound financial condition with strong levels of capital and liquidity to serve your financial needs. We greatly thank you for your flexibility and patience as we work through this highly fluid public health crisis and we all hope for some nearer term resolution.
Stay positive. Stay healthy. Good wishes to you and all your families.
Kelly W. George
mBank President and CEO
Branch Access Information
June 22, 2020 As an essential service provider, we feel it is prudent to proceed with caution as our local economies begin to reopen so we can continue to provide the services our customers and communities depend on us for, in the safest manner possible.
On June 24, 2020 the lobbies in our Wisconsin locations will reopen to foot traffic Monday-Friday from 9:00 a.m. to 4:00 p.m. and our drive-thru hours will return to their normal business hours Monday-Saturday.
At our Michigan locations, lobby access will continue to remain suspended to the general public through July 7th. Our drive-thru will continue to remain open to serve our customers Monday-Friday from 9:00 a.m. to 5:00 p.m. and we will continue to accept individual appointments as needed. On July 8, 2020 the lobbies in our Michigan locations will reopen to foot traffic Monday-Friday from 9:00 a.m. to 4:00 p.m. and our drive-thru hours will return to their normal business hours Monday-Saturday.
We will continue to remain vigilant in our health and safety / social distancing protocols to best continue to mitigate the spread of COVID-19 and any potential for a larger second wave of the virus later in the year. We thank you once again for your patience and flexibility as we work together to mitigate the spread of COVID-19. More Details on How to Access Your Account.
Our Plan to Reopen Safely
Upon our reopening to full lobby access, team members will continue following social distancing guidelines along with stringent sanitization protocols, hand washing, and frequent disinfecting of all high-touch areas. Learn more about our plans to keep you safe.
COVID-19 Loan Relief Program
We have created a COVID-19 Loan Relief Program, to help alleviate some of the financial pressures you may face as a result of illness or workplace changes. Learn more here.
COVID-19 Small Business Resource Programs
mBank is committed to helping the small businesses in our communities who need assistance with COVID-19 loan relief programs. We have created a resource page providing a summary of the available government loan programs that have been approved to date along with the links for each. More Details
How to Videos
mBank Resources and Remote Account Access Information:
- U.S. Extends Individual Tax Filing Deadline
- FDIC Consumer News 3-23-2020
- Centers for Disease Control and Prevention information
- Travel Information
- State of Michigan Coronavirus
- State of Wisconsin Coronavirus
- SBA Covid-19 Resource Page
- Avoid Coronavirus Scams
- FDIC: Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency’s Name
mBank is committed to serving and supporting our communities. We will continue to diligently monitor the situation to adapt and update our communication as needed.