COVID-19 (Coronavirus) Resource Page
A Message from Our President and CEO
Dear mBank customers and community members,
We have made the proactive decision to close our lobby access beginning on September 8th and revert to appointment only for public entrance, as was customary earlier in the pandemic. Our drive-up services will remain unchanged and available during regular business hours should you need to visit the branch. Our array of online and mobile banking options remains at your fingertips anytime, any day.
With K-12 schools and colleges in many of our markets fully reopening and the possible spike in COVID-19 cases with far more touch-points for many potentially causing anxiety or stress to staff and communities, we feel it is best to be cautious and see how things evolve over the next 30-45 days. Our intent, minus any material adverse changes in the pandemic environment from its current state, would be to reopen public lobby access at that time.
Once again, thank you to all our clients for your patience and flexibility during this uncertain COVID-19 environment as we remain highly attentive to serving your banking needs as seamlessly as possible. Our commitment remains to our staff colleagues and all our community members to do our part as a company to best mitigate any potential larger second wave of the virus and the significant adverse impacts it would have on our businesses and families alike.
Stay healthy and good wishes to you and all your families.
Kelly W. George
mBank President and CEO
Branch Access Information
As an essential service provider, we feel it is prudent to proceed with caution as our local economies begin to reopen so we can continue to provide the services our customers and communities depend on us for, in the safest manner possible.
As of September 8, 2020 the lobbies in our Wisconsin locations will be open by appointment during regular business hours Monday-Friday and our drive-thru will be open during regular business hours Monday-Saturday. To schedule an appointment please contact your mBank branch.
As of September 8, 2020 the lobbies in our Michigan locations will be open by appointment during regular business hours Monday-Friday and our drive-thru will be open during regular business hours Monday-Saturday. To schedule an appointment please contact your mBank branch.
We will continue to remain vigilant in our health and safety / social distancing protocols to best continue to mitigate the spread of COVID-19 and any potential for a larger second wave of the virus later in the year. We thank you once again for your patience and flexibility as we work together to mitigate the spread of COVID-19.
Additional Account Access
Our Plan to Reopen Safely
Upon our reopening to full lobby access, team members will continue following social distancing guidelines along with stringent sanitization protocols, hand washing, and frequent disinfecting of all high-touch areas. Learn more about our plans to keep you safe.
COVID-19 Loan Relief Program
We have created a COVID-19 Loan Relief Program, to help alleviate some of the financial pressures you may face as a result of illness or workplace changes. Learn more here.
COVID-19 Small Business Resource Programs
mBank is committed to helping the small businesses in our communities who need assistance with COVID-19 loan relief programs. We have created a resource page providing a summary of the available government loan programs that have been approved to date along with the links for each. More Details
How to Videos
mBank Resources and Remote Account Access Information:
- U.S. Extends Individual Tax Filing Deadline
- FDIC Consumer News 3-23-2020
- Centers for Disease Control and Prevention information
- Travel Information
- State of Michigan Coronavirus
- State of Wisconsin Coronavirus
- SBA Covid-19 Resource Page
- Avoid Coronavirus Scams
- FDIC: Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency’s Name
mBank is committed to serving and supporting our communities. We will continue to diligently monitor the situation to adapt and update our communication as needed.