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Branch Access Information

As an essential service provider, we feel it is prudent to proceed with caution as our local economies begin to reopen so we can continue to provide the services our customers and communities depend on us for, in the safest manner possible.

Wisconsin

As of September 8, 2020 the lobbies in our Wisconsin locations will be open by appointment during regular business hours Monday-Friday and our drive-thru will be open during regular business hours Monday-Saturday. To schedule an appointment please contact your mBank branch.

Michigan

As of September 8, 2020 the lobbies in our Michigan locations will be open by appointment during regular business hours Monday-Friday and our drive-thru will be open during regular business hours Monday-Saturday. To schedule an appointment please contact your mBank branch.

We will continue to remain vigilant in our health and safety / social distancing protocols to best continue to mitigate the spread of COVID-19 and any potential for a larger second wave of the virus later in the year. We thank you once again for your patience and flexibility as we work together to mitigate the spread of COVID-19.

Our Plan to Reopen Safely

Upon our reopening to full lobby access, team members will continue following social distancing guidelines along with stringent sanitization protocols, hand washing, and frequent disinfecting of all high-touch areas. Learn more about our plans to keep you safe.

Drive Thru Services

Our drive thru services remain available normal business hours Monday-Saturday and will offer all banking services.

ATMs

We have several ATM locations located outside branch lobbies and in other locations. In addition, mBank is a member of the Allpoint ATM network, which offers surcharge-free transactions at over 55,000 ATMs worldwide. Visit allpointnetwork.com for a list of locations. For more information on mBank ATM locations please visit www.bankmbank.com/allpoint.

Telephone

Feel free to contact your local branch directly for any questions you may have. Our full directory of contact information is located at www.bankmbank.com/locations.

Customer Support Center and Live Chat

Our customer support center and live chat team is available to assist you with your banking needs. Call 1-888-343-8147 or use the live chat option using the link at the bottom right side of our web page that looks like this:

chat-icon

Customer Support Center and Live Chat Hours:

Monday – Thursday: 8:30 am to 6 pm EST
Friday: 8:30 am to 6:30 pm EST
Saturday: 9 am to 1 pm EST

Online and Mobile Banking

We encourage you to take advantage of our online and digital banking tools that are available to you. Online Banking and Mobile Banking offer 24/7 access and allow you to safely view transactions, check balances, make payments, and deposit checks right from the comfort of your home. More information, including how to enroll, is located at www.bankmbank.com/personal/online-mobile.

In addition, if a customer would like to apply for a personal loan or mortgage, applications are available online. Please visit www.bankmbank.com/personal/borrow/ for more information on these services or to apply for a loan. You can also contact your local lender via telephone, and they can assist you as well.

Facility Safety Procedures

In order to minimize the risk of spreading germs, we are continuing to keep our facilities clean, sanitized, and disinfected throughout the day. We have hand sanitizer, antibacterial soap, and cleaning supplies available and in use in all of our offices and branch locations for the safety of our staff and customers.

More Resources

For more information and resources please visit bankmbank.com/covid-19.

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Please do not use email to send mBank confidential or personal information. Email is not secure and can be read in transit by people other than the recipient. If you need to convey personal or confidential information please call us at 888-343-8147 or contact your local branch.