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Get your banking questions answered without going to the bank. mBank representatives are available to help with online and mobile banking, deposit accounts, debit cards and more.

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Customer Support Center Hours

Monday – Thursday 8:30am – 6pm EST
Friday 8:30am – 6:30pm EST
Saturday 9am – 1pm EST

Report Lost / Stolen Cards

If your mBank-issued debit or credit card is lost or stolen, call us at 1.800.554.8969. We are available 24 hours a day, 7 days a week to help. If you have the CardValet app you can easily turn cards on/off though your smartphone if stolen or lost.

For help with the items below see our Customer Resources Page.

The mBank Team by Branch

Matt Anderson

Matt Anderson

Merrill
Assistant Vice President, Mortgage Loan Officer
715-722-1403
NMLS# 1209484
Ross Anthony

Ross Anthony

Marquette
Vice President, Regional Mortgage Lending Team Lead
906-225-8746
NMLS# 400538
Rebecca Aper Profile Photo

Rebecca Aper

Treasury Management Officer
231-445-0842
Josh Bal

Josh Bal

Marquette
Vice President, Mortgage Loan Officer
906-225-8702
NMLS# 470121
Brian Barens

Brian Barens

Birmingham
Assistant Vice President, Branch Manager
248-205-5918
Gina Bell

Gina Bell

Marquette
Assistant Vice President, Mortgage Loan Officer
906-226-4704
NMLS# 988300
Haley Blake

Haley Blake

Treasury Management Officer
906-250-0038
Jeremy Bloomfield Profile Photo

Jeremy Bloomfield

Marquette
Washington St. Branch Manager
906-225-8712
Brett Bowen, CTP - Profile Photo

Brett Bowen, CTP

Gaylord
Vice President, Commercial Banking Officer
989-731-7367
Chelsea Brandt

Chelsea Brandt

Eagle River
Assistant Vice President, District Manager
715-477-3804
Angie Buckingham

Angie Buckingham

Newberry
Assistant Vice President, Branch Manager
906-293-5165
NMLS# 500491
Michael A. Caruso

Michael A. Caruso

Traverse City
Senior Vice President, Commercial Banking Officer
231-941-6303
Janine Chasse

Janine Chasse

Cheboygan
Branch Manager
231-627-9951
Laurie Clough

Laurie Clough

Three Lakes
Branch Manager
715-477-3883
Bill Davidson

Bill Davidson

Birmingham
Assistant Vice President, Commercial Banking Officer
248-290-5903
Kyle Decker

Kyle Decker

Marquette
McClellan Ave. Branch Manager
906-225-8738
JoAnn Dehring

JoAnn Dehring

Alpena – Second Ave.
Vice President, Senior District Manager
989-354-7397
Rick Demers

Rick Demers

Manistique
Vice President, Commercial Banking Officer
906-341-7130
Ann Deming

Ann Deming

Escanaba
Vice President, Retail Lending Manager
906-786-8409
NMLS# 782953
George Demou

George Demou

Birmingham
Senior Vice President, Southeast Michigan Market Executive
248-290-5904
Deborah Dombroski

Deborah Dombroski

Cheboygan, Alanson & Gaylord
Assistant Vice President, Mortgage Loan Officer
231-627-9951
NMLS# 744326
Jo’Lee Dorie

Jo’Lee Dorie

Alpena – Ripley Blvd.
Branch Manager
989-354-7353
Cyril Drier

Cyril Drier

Cheboygan
Vice President, Commercial Banking Officer
231-838-1041
Tim Eardley Profile Photo

Tim Eardley

Traverse City
Branch Manager
231-941-6350
Kristine Ecclesine

Kristine Ecclesine

Manistique
Branch Manager
906-341-7122
Barbara Fox

Barbara Fox

Alpena – Second Ave.
Assistant Vice President, Mortgage Loan Officer
989-354-7355
NMLS# 1032862
Katelyn Gage Profile Photo

Katelyn Gage

Ishpeming and Negaunee
Branch Manager
906-204-1541
Terry Garceau

Terry Garceau

Ishpeming
Vice President, Commercial/Mortgage & Consumer Lender
906-204-1523
NMLS# 472641
Laura Garvin

Laura Garvin

Birmingham
Senior Vice President, Commercial Portfolio Manager
248-290-5911
Jodi Hall

Jodi Hall

West Ishpeming
Branch Manager
906-204-1567
Eli Hansen Profile Photo

Eli Hansen

Traverse City
Assistant Branch Manager
231-941-6324
Joe Havican

Joe Havican

Marquette
Vice President, Commercial Banking Officer
906-225-8701
Lauryn Hill

Lauryn Hill

Sault Ste. Marie
Branch Manager
906-632-5070
Jeremy Hinkson

Jeremy Hinkson

Marquette
Vice President, Commercial Banking Officer
906-225-8711
John Hletko

John Hletko

Eagle River
Assistant Vice President, Mortgage Loan Officer
715-477-3841
NMLS# 838940
Melissa Hopkins

Melissa Hopkins

Eagle River
Branch Manager
715-477-3873
Cathy Humbaugh

Cathy Humbaugh

St. Germain, Aurora & Florence
Assistant Vice President, Mortgage Loan Officer
715-477-3885
NMLS# 469889

Rosita Hurtado

Mio
Branch Manager
989-826-7302
Nicole Johnson Profile Photo

Nicole Johnson

Merrill
Branch Manager
715-722-1402
Wendy Kauffman Profile Photo

Wendy Kauffman

Gaylord
Branch Manager
989-731-3920
John Klingelsmith

John Klingelsmith

Traverse City
Vice President, Mortgage Loan Officer
231-941-6311
NMLS# 208987
Jed Lechleitner

Jed Lechleitner

Eagle River
Vice President, Commercial Banking Officer
715-477-3843
Rissa Budnick

Rissa Leeseburg

Alpena – Ripley Blvd.
Assistant Branch Manager
989-358-3436
Shelly Lindner

Shelly Lindner

Niagara
Branch Manager
715-251-7402
Dena Lueck

Dena Lueck

Merrill
Assistant Branch Manager
715-722-1418
Ryan Magnuson Profile Photo

Ryan Magnuson

Newberry & Sault Ste. Marie
Mortgage Loan Officer
906-341-7107
NMLS# 1923169
Boris Martysz

Boris Martysz

Marquette
Senior Vice President, Commercial Banking Manager and Marquette County Executive
906-225-8703
Erin McCormick

Erin McCormick

Eagle River
Senior Vice President, Branch Administration & Sales Officer
715-477-3844
Tiffany McDonald

Tiffany McDonald

Gaylord
Assistant Branch Manager
989-731-3920
Hunter Mires

Hunter Mires

Traverse City Cass Branch
Junior Commercial Banking Officer
231-941-6327
Patrick Nickel

Patrick Nickel

Eagle River
Vice President, Senior Commercial Banking Officer
715-477-3812
Cynthia Olsen

Cynthia Olsen

Florence
Branch Manager
715-528-8501
NMLS# 696978
Jody Paradis

Jody Paradis

Birmingham
Vice President, Senior Commercial Banking Officer
248-205-5922
Clay Peterson

Clay V. Peterson

Escanaba
Executive Vice President, Managing Director of Retail Banking and Western UP & Wisconsin Market Executive
906-786-8426
Magan Paterson

Magan Peterson

Manistique
Vice President, Regional Mortgage Lending Team Lead
906-341-7169
NMLS# 500592
Scott Ravet

Scott Ravet

Escanaba
Vice President, Commercial Banking Officer
906-233-9443
Heidi Kramsvogel

Heidi Reiter Kramsvogel

St. Germain
Branch Manager
715-477-3888
Tia Rodda

Tia Rodda

Ishpeming
Assistant Vice President, District Manager
906-204-1521
NMLS# 955319
Paulette Roznowski

Paulette Roznowski

Alpena – Ripley Blvd.
Assistant Vice President, Mortgage Loan Officer
989-358-9906
NMLS# 443001
Kurt Rust

Kurt Rust

Merrill
Vice President, Senior Commercial Banking Officer
715-722-1401
Andy Sabatine

Andy Sabatine

Traverse City
Regional President, Traverse City
231-941-6301
Teresa Same

Teresa M. Same

Marquette
Vice President, Branch Operations
906-225-8739
Amy Savage Profile Photo

Amy Savage

Escanaba
Branch Manager
906-233-7562
Gregory Schuetter

Gregory Schuetter

Manistique
Senior Vice President, Eastern U.P./NLP Commercial Banking Manager
906-341-7157
Sherri Shampo

Sherri Shampo

Stephenson
Branch Manager
906-753-2225
Penny Shumaker

Penny Shumaker

Lewiston, Mio & Gaylord
Assistant Vice President, Mortgage Loan Officer
989-786-9114 Ext. 7806
NMLS# 744330
Anne Marie Smith

Anne Marie Smith

Alpena – Second Ave.
Branch Manager
989-354-7346
Dan Stoudt

Dan Stoudt

Traverse City
Assistant Vice President, Mortgage Loan Officer
231-941-6310
NMLS# 500598
April Stropich

April Stropich

Escanaba, Stephenson & Niagara
Assistant Vice President, Mortgage Loan Officer
906-786-8402
NMLS# 500599
Lora Switzer

Lora Switzer

Kaleva
Branch Manager
231-362-3123
David Thomas

David Thomas

Sault Ste. Marie
Vice President, Commercial Banking Officer
906-632-5060
Marisa Thompson

Marisa Thompson

Birmingham
Assistant Branch Manager
248-290-5909
Andrew Tracey

Andrew Tracey

Alpena – Ripley Blvd.
Vice President, Commercial Banking Officer
989-358-6929
Jerome Tracey

Jerome W. Tracey

Alpena – Ripley Blvd.
Senior Vice President, Commercial Banking/Alpena Market Executive
989-354-7316
Tifanie Tremble

Tifanie Tremble, MBA, CTP, AAP

Senior Vice President, Treasury Management Product and Sales Manager
989-464-2833
Gloria Tucker

Gloria Tucker

Alanson
Branch Manager
231-548-2251
Chantal VanDusen

Chantal VanDusen

Lewiston
Branch Manager
989-786-9114 ext. 7802
Lori White

Lori White

Aurora
Branch Manager
715-589-7002
NMLS# 985230
Janet Willbee

Janet Willbee

Gaylord
Vice President, Mortgage Loan Officer
989-731-3921
NMLS# 500600

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