Frequently Asked Questions


The following provides answers to some frequently asked questions regarding the transition of Lincoln Community Bank (LCB) to mBank. Please note that we have answered all of these questions to the best of our current knowledge and will continue to update this page as more information becomes available. If you have further questions, please feel free to contact your local banker or stop by your local mBank branch and we will be happy to assist in any way we can.



 

General

Deposits

Loans

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General

Who is mBank?
What will the name of the bank be?
How will the merger impact LCB customers and their banking?
When do I officially become an mBank customer?
Will any branches be closed or consolidated?
Will I need a new debit card and/or will my LCB debit card still work?
How do I access my accounts online?
Will there be changes in normal branch hours?
Can I still use the LCB Mobile App?
Who do I contact with additional questions?

Deposit Accounts

How will my direct deposits be affected?
Will my automatic transfers and deposits still work?
What actions do I need to take on my accounts?
Will my account number(s) change?
Will my LCB account change to an mBank account?
Will I need to order new checks?
What will happen to my Certificates of Deposits (CDs)?
I have deposit accounts at both mBank and LCB, so what is my FDIC Insurance?

Loans Accounts

Where do I submit my loan payments?
Will my loan number change?
Will automatic payments that I currently have set up at LCB continue to be in place?
Regarding small business and commercial loans, who is my point of contact on my business loans and deposits?

 


 

 

The information contained below only applies to former LCB customers.


 

General

Debit / ATM Cards

Online/Mobile Banking

Loans

Telephone Banking

General

What is conversion weekend?
What should I know/do to prepare for conversion weekend?

Account Information

How do I know what account I am being converted into?
Will my mBank account have the same features as my current LCB account?
What will my new account number and routing number be?
Can I still use my LCB checks after my account is migrated to mBank?
Do I need to notify my employer, merchants or others making direct deposits and/or automated withdrawals/payments from my account regarding my new mBank account?
Can I change or switch the mBank account I am being converted to?
What will happen to my safe deposit box?
Will I continue to get eStatements?
Will my eStatement history transfer over?
Will I continue to receive Image Statements of my canceled checks?

Debit Cards

Will I be able to continue to use my LCB debit card?
What is my new mBank debit/ATM card spend limit?

Online/Mobile Banking

When can I sign up for mBank Online Banking?
How do I sign up for Online Banking if I did not have it before?
Will my transaction history from LCB account be transitioned over to my new mBank account?
When does my LCB Mobile Banking discontinue?
When can I start using mBank mobile banking?
What Mobile Banking capabilities does mBank offer?
Will all my previous Bill Pay settings be transferred over from my LCB account to my mBank account?
Are there any fees using mBank Bill Pay?

Loans

Where do I submit my loan payments?
Will my loan number change?
Will I be able to use my current Home Equity checks?
Will I be able to use my current loan coupon book?

Telephone Banking

Does mBank offer telephone banking?


 

QUESTIONS?

Should you have any additional questions, please do not hesitate to call or stop by your local mBank branch. At the branch, you will see the same friendly faces from the customer service representatives to branch managers, loan officers, and mortgage lenders, continuing to provide you with the excellent service you have come to expect. You can also call us toll free at 888-343-8147.