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OCC Fictitious Notification Scam

February 7, 2017

A new scam has recently appeared that mBank would like to make customers aware of.  The Office of the Comptroller of the Currency (OCC) sent a letter to all National Banks and Federal Saving Associations alerting them of this scam.  Selections from this letter appear below.

“Consumers have reported fictitious text messages and telephone calls, allegedly initiated by the Office of the Comptroller of the Currency (OCC) or other government entities, regarding funds purportedly under the control of the OCC.

Any communication claiming that the OCC is involved in holding any funds for the benefit of any individual or entity is fraudulent. The OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities.

Consumers have reported receiving communications that the OCC is holding $11,000 on their behalf as a refund for illegal fees charged by their financial institutions. The callers have been identified as both males and females with heavy accents who are using various names, including Alex, Miley, and Deborah Howells. The callers have the personal information of the potential victim including address, date of birth, and Social Security number. The potential victim is asked to confirm this information and to provide his or her bank routing number and account number so that a transfer may be made.

Consumers who have provided bank account information should contact their financial institutions immediately to report the issue and to discuss options to protect their account assets. Consumers who have had their personal information compromised should visit the Federal Trade Commission’s website at and follow the guidance for identify theft.”

If you have any questions or concerns about your account, please call your local mBank branch.